iTNet Terms and Conditions

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1. Trader information and contracting party

These Terms and Conditions apply to services offered under the trade name iTNet.

Contracting party:
iTNet, a sole proprietorship registered in the Netherlands

Business address:
Molukkenstraat 192 A
9715NZ Groningen
Netherlands

KvK number:
42010262

VAT ID:
495329630B01

Primary contact email:
info@itnet247.nl

Support phone:
+31623531735

Office phone:
+31203693050

For legal identification purposes only, iTNet is operated as a Dutch sole proprietorship by Atefeh Salmanisabeq.

2. Scope of these Terms

These Terms govern access to and use of iTNet accounts, prepaid calling products, calling credit, voice allowances, minute-based products, VPN access services, related payments, activation, support, complaints handling, account communications, and all related website, app, or customer-interface activity.

By creating an account, placing an order, requesting activation, completing payment, using any iTNet service, or continuing to use the service after an update to these Terms where such continued use is permitted, you agree to these Terms and the related public policies published on the iTNet website.

If mandatory consumer law applies and conflicts with a clause in these Terms, the mandatory rule prevails only to the extent of that conflict, and the remainder of these Terms remains in effect.

3. Account registration, eligibility, and account responsibility

You must provide accurate, complete, and current account, contact, billing, and service-related information.

You are responsible for maintaining the confidentiality of your login credentials, account devices, authentication codes, and account access, and for all activity carried out through your account unless mandatory law provides otherwise.

iTNet may require account verification, payment verification, eligibility checks, anti-fraud checks, location checks, connection checks, device checks, or additional information where reasonably necessary for payment processing, service activation, abuse prevention, legal compliance, network security, supplier requirements, routing control, sanctions screening, service eligibility, or account protection.

iTNet may refuse to activate, continue, or reactivate an account or service where the requested service cannot be made available in a technically, operationally, commercially, or legally acceptable manner.

4. Services

iTNet offers digital communication and connectivity services, including, where available:

a) prepaid calling credit, calling plans, voice allowances, or similar voice products for outbound calls initiated through the iTNet application, website account, customer portal, or another supported iTNet interface to eligible fixed-line or mobile destinations; and

b) VPN access packages and other digital connectivity or account-based access services published on the iTNet pricing page, product page, or account interface.

Service availability depends on technical capacity, destination availability, routing availability, supplier support, legal restrictions, security review, connection location, account status, payment status, device compatibility, infrastructure conditions, and operational continuity.

Not all services, destinations, plans, credit options, or connectivity products are available for every user, every country, every network, every account, or every location.

iTNet does not provide emergency calling services and must not be relied on for emergency, safety-critical, medical, or life-critical communications.

5. Orders, order acceptance, and service eligibility

A customer may place an order through the iTNet website, app, or customer interface. Submission of an order does not automatically mean acceptance.

An order will only be treated as accepted when iTNet has successfully received payment and has activated, provisioned, credited, enabled, or otherwise made the ordered service available.

iTNet may place any order in pending review, delay activation, request additional information, change the activation status, split activation steps, refuse activation, or cancel an order where reasonably necessary because of:

- unpaid or incomplete payment
- chargeback or fraud indicators
- failed verification
- destination or routing limitations
- service ineligibility
- pricing, configuration, or technical errors
- supplier or infrastructure unavailability
- legal or compliance restrictions
- security concerns
- operational or abuse-prevention requirements

If a service cannot be activated or continued in the requested form, iTNet may cancel the order, offer an alternative where appropriate, or issue a correction, credit, or refund in accordance with applicable law and the public Cancellation and Refund Policy.

6. Pricing, taxes, billing, and payment

Public pricing, package descriptions, service categories, and account purchase options are published on the iTNet website or customer interface.

The final payable amount for a consumer order is the total amount shown at checkout, order confirmation, invoice, or equivalent payment screen, including VAT where applicable.

Where a public page also shows an amount exclusive of VAT, a nominal amount, a sample rate, a descriptive allowance, or an estimated usage figure, that information is informational only and does not override the final amount due, the actual service scope, or the applicable tax treatment shown at checkout or in the order confirmation.

Payment must be made using the payment methods accepted by iTNet at the relevant stage of the order flow.

iTNet may hold, delay, review, reject, or reverse an order or activation where payment is incomplete, reversed, disputed, inconsistent, high-risk, technically unsupported, or otherwise unsuitable for approval.

Invoices, payment confirmations, and account billing records may be issued electronically.

7. Calling credit, voice allowances, minutes, and destination rules

Voice products may be offered as prepaid calling credit, voice allowances, minute-based bundles, prepaid calling plans, or similar service descriptions.

Any reference on the website, pricing page, account interface, or promotional material to minutes, voice allowance, estimated duration, or a number of calls is descriptive only within the eligible scope of the specific product and does not mean that all destinations, all number types, all countries, or all routes consume the product in the same way.

Actual usage, rating, charging logic, duration calculation, allowance consumption, and product applicability may vary depending on destination, number type, route, technical conditions, supplier rules, risk controls, legal restrictions, and the service configuration applicable at the time of use.

Special, premium-rate, non-geographic, satellite, high-cost, unsupported, blocked, high-risk, unusual, or operationally restricted destinations may be excluded, restricted, blocked, rerouted, subject to different charging logic, or treated as ineligible for specific voice products.

iTNet may apply technical limits, routing controls, connection controls, anti-fraud thresholds, fair-usage controls, or destination-based restrictions to protect service continuity, network integrity, payment reliability, or supplier compliance.

Call quality, route selection, connection success, latency, audio quality, destination reachability, and continuity are not guaranteed and may vary by user, destination, network, time, route, or infrastructure conditions.

Calling credit, where issued, has no cash value, is non-transferable, and is not redeemable for money except where required by mandatory law or expressly stated otherwise in the applicable public policy.

Where a validity period, service window, activation period, or usage period is displayed for a voice product, any unused portion may expire at the end of that stated period.

8. Activation, delivery, and performance start

Digital services may be activated immediately, staged in steps, or activated after review, depending on the product, account status, payment route, fraud review, destination eligibility, supplier status, or technical readiness.

A service is considered delivered, activated, or made available when iTNet has provisioned the service, applied the credit or entitlement to the account, enabled account access to the service, made the product available in the customer interface, or otherwise initiated performance.

iTNet is not required to complete activation where performance cannot proceed lawfully, safely, reliably, technically, or commercially.

Where activation requires additional steps by the customer, including login, confirmation, device setup, configuration, identity confirmation, or destination eligibility checks, the customer remains responsible for completing those steps within any stated validity period.

9. Immediate performance, withdrawal, cancellation, and digital-service status

Where a digital service, calling product, calling credit, VPN service, or similar connectivity service is supplied immediately or begins to be performed shortly after payment, iTNet may begin performance as soon as the customer has placed the order, completed payment, and provided any required consent or acknowledgment during the checkout or activation flow.

Where mandatory law requires express consent to begin performance during the withdrawal period, acknowledgment of the consequences for withdrawal rights, or specific contract confirmation, iTNet may rely on the customer's completion of the relevant order flow, consent tick-boxes, confirmation actions, and electronic records for that purpose.

Once a service has been activated, provisioned, credited, enabled, consumed, or otherwise partly or fully performed, cancellation and refund rights may be reduced, limited, or unavailable to the maximum extent permitted by applicable law and the nature of the service already delivered.

Refunds, cancellation outcomes, billing corrections, technical corrections, and credits are governed by the iTNet Cancellation and Refund Policy, subject always to mandatory law.

10. Acceptable use and prohibited activity

You may not use iTNet services for:

- unlawful activity
- fraud or attempted fraud
- spam, harassment, nuisance, or abusive communication
- impersonation or deceptive use
- unauthorized access or attempted unauthorized access
- circumvention of pricing, account, routing, verification, security, or service controls
- abusive, excessive, or disruptive usage that harms iTNet, its users, suppliers, infrastructure, payment channels, routing partners, or service continuity
- unlawful calling activity, prohibited destination use, artificial traffic generation, or misuse of telecommunications or connectivity features
- any activity that creates compliance, payment, sanctions, fraud, or reputational risk for iTNet or its providers

iTNet may investigate suspected misuse using technical, billing, routing, security, authentication, and operational data and may take protective action before, during, or after review.

11. Security review, fraud prevention, and operational controls

To protect service continuity and payment integrity, iTNet may apply automated or manual screening, anti-fraud controls, account scoring, route controls, destination checks, risk thresholds, spending limits, retry controls, device checks, connection checks, account flags, or supplier-side restrictions.

iTNet may temporarily withhold activation, suspend usage, block destinations, restrict account actions, reduce exposure, request additional verification, or decline service where a transaction, destination, account pattern, usage profile, connection location, or technical circumstance appears elevated-risk, inconsistent, unsupported, or unsuitable for approval.

iTNet is not required to disclose internal fraud-prevention rules, routing logic, supplier criteria, risk signals, or operational security thresholds where withholding that information is reasonably necessary for abuse prevention, service protection, or legal compliance.

12. Suspension, restriction, blocking, and termination

iTNet may suspend, restrict, block, deactivate, reverse, cancel, or terminate any account, order, destination, product, credit, allowance, or service immediately, with or without prior notice where reasonably necessary because of:

- non-payment
- payment reversal or chargeback
- fraud indicators
- suspected abuse
- failed verification
- service ineligibility
- destination restrictions
- route or supplier restrictions
- infrastructure failure
- legal or regulatory requirements
- sanctions or compliance issues
- security protection
- operational continuity needs

Where reasonably possible, iTNet may restore service after the relevant issue is resolved, but it is under no obligation to restore the same route, destination scope, price logic, promotional condition, or operational configuration that existed previously.

Suspension or restriction for review purposes does not by itself mean that a refund, compensation, or continued availability is owed.

13. Changes to services, pricing, routes, destinations, and operations

iTNet may change, add, remove, or reclassify products, destinations, routes, pricing presentation, technical settings, package structures, usage logic, activation methods, support methods, supplier arrangements, or service features where reasonably necessary for commercial operation, continuity, legal compliance, technical integrity, payment processing, supplier availability, abuse prevention, or security.

Unless immediate action is required for legal, technical, security, payment, or abuse-prevention reasons, material changes will generally apply prospectively to future orders or future usage rather than retroactively.

iTNet is not obliged to keep any specific destination, route, supplier, bundle format, voice-minute presentation, credit model, feature set, or promotional structure available indefinitely.

14. Support, complaints, and review procedure

Support, billing questions, technical complaints, cancellation requests, refund requests, and account issues may be submitted using the public contact details published on the iTNet website.

A customer requesting review should provide sufficient information for assessment, including, where relevant, account identification, order reference, payment date, timestamps, destination details, screenshots, error descriptions, and any other reasonably requested evidence.

iTNet may place a complaint or refund request on hold pending receipt of information necessary for review.

Complaints should be submitted promptly after the issue arises. Delayed reporting may limit iTNet's ability to verify technical conditions, supplier logs, payment status, routing records, or destination availability at the relevant time.

Submission of a complaint does not suspend payment obligations, usage controls, anti-fraud controls, or account restrictions where those measures are otherwise justified.

15. Billing records, technical logs, and operational evidence

iTNet may rely on account records, payment records, checkout confirmations, invoices, authentication records, activation records, account-interface records, billing records, routing logs, technical logs, traffic or communication metadata, supplier status messages, connection records, fraud-screening results, and other operational data as primary evidence for service activation, usage review, billing review, destination eligibility, fraud analysis, complaint handling, and operational decision-making.

These records may be used to assess whether a service was ordered, activated, delivered, restricted, blocked, routed, billed, or affected by technical or legal limitations.

Nothing in this clause excludes a customer from presenting contrary evidence where mandatory law gives that customer such a right, but iTNet's operational records may be treated as authoritative unless and until materially contradicted.

16. Refunds, corrections, credits, and non-cash remedies

Where iTNet identifies a billing issue, technical issue, activation failure, duplicate charge, or other reviewable error, iTNet may decide, as appropriate and subject to applicable law, whether the suitable remedy is:

- technical correction
- reactivation
- replacement service
- service credit
- credit note
- partial refund
- full refund
- no refund where the order was validly activated and the service was delivered or made available in accordance with the applicable product logic

Where the issue relates only to part of the order, part of the service, or part of the claimed loss, iTNet may provide a proportionate correction rather than a full reversal.

A goodwill adjustment, courtesy credit, or operational concession does not create an ongoing entitlement or precedent for future cases.

17. Liability and exclusions

iTNet aims to operate its services with reasonable care, but does not guarantee uninterrupted, error-free, universal, real-time, continuous, or always-available service.

To the maximum extent permitted by applicable law, iTNet is not liable for indirect, incidental, consequential, punitive, reputational, special, or business-interruption loss, nor for losses arising from:

- destination unavailability
- route failure or route changes
- degraded call quality
- connection failure
- network conditions
- supplier-side restrictions
- account restriction or review
- fraud-prevention action
- payment review
- technical incompatibility
- legal or compliance controls
- third-party infrastructure failure
- force majeure events
- user error
- misuse by third parties

To the maximum extent permitted by applicable law, iTNet's aggregate liability in relation to a specific order, activation, billing event, or service dispute is limited to the amount paid by the customer for the directly affected product or order, except where a greater amount is required by mandatory law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

18. Force majeure and third-party dependency

iTNet is not responsible for delay, interruption, restriction, or failure caused by events beyond its reasonable control, including supplier outages, infrastructure failure, payment-provider issues, legal restrictions, sanctions, government action, cyber incidents, internet or telecom disruptions, power failure, route withdrawal, destination blocking, labor disruption, or force majeure.

Many parts of the service depend on third-party infrastructure, routing providers, payment providers, technical providers, and network conditions. iTNet may adjust service behavior, timing, destination scope, activation, or operational controls in response to those dependencies.

19. Notices, language, and contact details

iTNet may send account, payment, legal, support, or operational notices electronically, including by email, account notification, website notice, or customer-interface message.

If these Terms are translated for convenience, the English-language version prevails to the extent permitted by law.

Public contact details:

iTNet
Molukkenstraat 192 A
9715NZ Groningen
Netherlands

KvK:
42010262

VAT ID:
495329630B01

Email:
info@itnet247.nl

Support:
+31623531735

Office:
+31203693050

20. Governing law and mandatory rights

These Terms are governed by the laws of the Netherlands.

Any mandatory consumer rights applicable under Dutch law or other applicable mandatory law remain unaffected.

If any clause is found invalid, unenforceable, or inapplicable, the remaining clauses remain in full effect and shall be interpreted as closely as possible to the original commercial intent of these Terms.